The boots ripped at the zipper after three months of occasional wear. The fault is a bad design of having the zipper of the back on the heel. The heel of a shoe/boot is a stress point and gets a lot of pressure. The zipper is small and wimpy, and the leather is very soft which makes for a bad combination. Zippers work best on the side of a boot when there is no tugging from the action of walking.Amazon said that if I return them I would be charged a “restocking” fee of $26. The first Amazon agent I spoke to said that the restocking fee would be reimbursed. The second agent said I would NOT be reimbursed for the stocking fee. Two different stories. I asked to speak to the manager: no refund for the stocking fee. Perhaps they are planning on selling the one remaining unripped boot to an amputee. “This is our policy “I said if you are selling a defective product the policy needs to change. “This is our policy ““this is our policy ““this is our policy “I asked for the address to send a complaint to Amazon. No snail mail, no email address. “I will relay your message,” said the phone agent. I asked if the person they planned on relaying my message to would listen to the phone call as they always record the calls. No they would not, however they would, “relay the message.” I can just imagine how that went.I asked for the address of the manufacturer. They had no address. Apparently there is also no complaint department for Amazon. Very convenient for ignoring customers’ concerns. I can’t afford to buy a new pair of boots every three months. They should last at least a year.They completely abdicated all responsibility for the faulty product. This is bad customer service. I am very disappointed with Amazon.I returned this months ago and Amazon is asking me to return it...?? !Exactly what I was looking for.Very comfy and qualityThe shoe fits my narrow foot perfectly!Very comfortable and true size fit. Made of quality materials. This is my second pair. I selected brown for the first pair. Have received lots of compliments!Love these boots!! So comfortable and I love the color blue!! They look great with jeans.I spent more for them than I wanted to, butnow feel they are worth the money.great looking boot. Very soft and comfortable to wear all day.These boots are so cute & comfortable however the back never stays zipped. Such a disappointment for a high dollar boot, almost impossible to wear.